Florist Hatch End: Terms & Conditions for Online Orders

Introduction

Welcome to Florist Hatch End’s online platform for flower delivery across Hatch End and its surrounding areas. By placing an order through our website, you agree to comply with and be bound by the following Terms & Conditions. Please review them carefully before making a purchase. These terms apply to all customers using our online flower delivery services in Hatch End and neighbouring localities.

Order Process

Our aim is to ensure that purchasing flowers online with Florist Hatch End is straight-forward and secure for every customer in Hatch End and nearby areas. The order process consists of the following steps:

• Product Selection: Browse our online flower catalogue and select your preferred bouquet or arrangement. Each product listing includes images, descriptions, and pricing.
• Customisation Options: Where available, you may customise your order (such as choosing flower types, adding messages, or opting for additional gifts).
• Recipient Details: At checkout, provide the accurate delivery address, recipient information, and any specific delivery instructions.
• Order Confirmation: Review your order summary, confirm all details, and proceed to payment. Your order is not considered accepted until payment is completed and you receive a confirmation email from us.
• Order Fulfilment: Orders are processed during our business hours. Once accepted, we prepare and dispatch your flowers for delivery on the requested date, subject to availability and delivery area coverage.

Florist Hatch End reserves the right to refuse or cancel an order at any point prior to delivery, for reasons including but not limited to unavailability of products, errors in pricing or product information, or suspected fraud. In such instances, we will notify you and provide a full refund where payment was taken.

Payments

All payments for orders placed on our website must be made at the time of ordering. We accept most major debit and credit cards and may offer additional payment methods at our discretion. The total amount payable for your order will be clearly displayed before you submit payment.

• Payment Security: Our website uses secure encryption technology to protect your payment details. No card details are stored on our servers after transaction completion.
• Order Acceptance: Your order is only confirmed after we receive your payment and you receive an order confirmation. Please ensure your contact information is correct to avoid delays.
• Pricing: All prices are listed in GBP (£) and may include VAT where applicable. Delivery charges and any optional extras will be itemised before you pay.
• Promotions & Discounts: From time to time, we may run promotional offers or discount codes. These must be entered at checkout and cannot be combined unless specifically stated.

Florist Hatch End reserves the right to change prices or discontinue products or offers at any time without notice.

Delivery

Florist Hatch End is proud to offer professional online flower delivery to recipients in Hatch End and nearby areas. All delivery information provided must be complete and accurate to ensure timely arrival of your flowers.

• Delivery Zones: We deliver flowers within Hatch End and selected neighbouring areas, as detailed on our website. Please check coverage before placing your order.
• Delivery Times: Deliveries are usually made during business hours on your chosen date. While we aim to meet requested delivery dates and timeframes, we do not guarantee delivery at a specific hour.
• Delivery Attempts: If the recipient is unavailable at the delivery address, we may attempt delivery to a neighbour, safe place, or notify the recipient for re-delivery. Additional charges may apply for repeated attempts.
• Undeliverable Orders: If incorrect or incomplete information is supplied leading to failed delivery, we are not responsible and may charge for redelivery or cancel your order at our discretion.

For seasonal periods or unforeseen circumstances (such as severe weather or transit delays), delivery dates may be affected. We will inform you promptly if your delivery is impacted.

Cancellations and Amendments

We understand that circumstances can change. If you wish to cancel or amend your online flower order for Hatch End, please notify us as soon as possible:

• Advance Notice: Cancellations or amendments are accepted up to 24 hours before the scheduled delivery date. After this point, your order may already be in preparation or dispatched, and cancellation or amendment may not be possible.
• Cancellation Method: Request your cancellation or change online by contacting us as specified on our website. Confirmation of cancellation or amendment will be provided in writing.
• Refunds: If your cancellation is received in time, a full refund will be issued to your original payment method. Late cancellations may be subject to charges or may not be eligible for refund if the order has already been processed.
• Non-Refundable Orders: Bespoke or customised flower arrangements and orders for perishable goods that are already in process cannot be cancelled or refunded after preparation has begun.

We reserve the right to refuse cancellation or amendment requests made after the stated notice period.

Substitutions

Occasionally, specific flowers or other items may not be available due to seasonal variations or supply interruptions. Florist Hatch End reserves the right to substitute similar items of equal or greater value and quality, ensuring the overall style, theme, and colour scheme of your bouquet is maintained. If a significant change is required, we will endeavour to contact you prior to dispatch.

Quality and Returns

We are committed to delivering flowers that meet or exceed your expectations. If you believe that the flowers you ordered online for delivery in Hatch End are not as described, damaged, or do not meet our quality standards, please contact us promptly.

• Notification: Issues must be reported within 24 hours of delivery. Please include your order reference and, if possible, photographs of the issue.
• Resolution: After assessment, we may offer a replacement, partial refund, or full refund depending on the nature of the issue. Our liability is limited to the value of the original order.
• Returns of Perishables: Due to the perishable nature of flowers, returns may not be required. However, faulty goods should be retained until your issue is resolved in case collection or inspection is necessary.

We strive to resolve all queries and complaints quickly and fairly for all Hatch End flower delivery customers.

Liability

Florist Hatch End takes care to provide accurate descriptions, timely delivery, and high-quality flowers to customers across Hatch End and the surrounding areas. However, we are not liable for:

• Delays caused by reasons beyond our control such as adverse weather, strikes, or third-party courier issues.
• Incorrect delivery details provided by the customer.
• Damage caused by improper handling after delivery.
• Allergic reactions or other issues arising from flowers or associated products. Customers are responsible for confirming suitability for recipients.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence or for fraud. Otherwise, our liability for any claim in contract, tort (including negligence), or otherwise, will not exceed the value of your order.

Data Protection

Your personal data is collected and processed in accordance with applicable UK data protection law and our privacy policy. We use your information to process your order and, with your consent, may send marketing communications. We never share your data with third parties for marketing purposes without your express consent.

Intellectual Property

All content on the Florist Hatch End website, including text, images, product designs, and branding, is owned by or licensed to us. Content may not be copied, reproduced, or used without prior written permission.

Updates to Terms & Conditions

Florist Hatch End may update these Terms & Conditions at any time to reflect changes in our business or legal obligations. The latest version will always be available on our website. By continuing to use the site or order online flowers for Hatch End delivery, you accept any changes made.

Governing Law

These Terms & Conditions, and any dispute or claim arising from them, shall be governed by and construed according to the laws of England and Wales. All parties submit to the exclusive jurisdiction of the courts of England and Wales.

Contact & Customer Support

We are here to help customers throughout Hatch End and the surrounding areas with any questions about these Terms & Conditions, or if you need assistance regarding your order. Please contact us using the details provided on our website during normal business hours.

Thank you for choosing Florist Hatch End for your online flower delivery. We value your trust and look forward to delighting you and your recipients with every order.