At Florist Hatch End, we are passionate about delivering joy through our fresh, beautiful flowers. As a trusted local florist serving households and businesses throughout Hatch End and nearby areas, we guarantee the freshness and quality of every arrangement. If you are not delighted with the condition of your flowers, our returns, refunds, and complaints process ensures your peace of mind.
Your flowers should arrive in pristine condition, as designed by our skilled florists. In the unlikely event that your order is damaged on arrival, please report it as soon as possible. We ask that you contact us within 24 hours of delivery, providing a photo of the arrangement and details of the issue. Prompt communication allows us to address your concerns swiftly and efficiently, ensuring a positive experience.
We promise a minimum freshness window of five days from the delivery date on all standard flower arrangements, provided you follow the care instructions included with your bouquet. Should your flowers wilt or perish significantly before this period, through no fault of your own, please contact us for assistance. Our team will assess each situation carefully and fairly, as your satisfaction with our flower freshness guarantee is our priority.
If your flowers arrive in poor condition or do not meet our freshness promise, you are entitled to a refund or a replacement. Our options include:
We aim to resolve these matters promptly, usually within 3–5 working days of receiving your claim and sufficient supporting information.
Your satisfaction is our highest goal. If you have a complaint regarding our service, quality of flowers, or delivery, we encourage you to reach out to us within 48 hours of receiving your order. Please provide as much detail as possible, including your order number, delivery date, and a clear description of your concern. All complaints are acknowledged quickly and handled confidentially, with the aim to resolve your issue as soon as possible.
Our team will review your case and contact you to discuss the best solution, whether that means a replacement, refund, or corrective action.
As your trusted local florist in Hatch End, we have built lasting relationships with our community by standing behind our products and service. Our florist is dedicated to making every flower delivery special, reliable, and memorable—because we are local, we care. From family homes to local businesses, your complete satisfaction is at the heart of what we do.
Thank you for choosing Florist Hatch End for your flower needs. If you have any questions about our Returns, Refunds & Complaints Policy, our friendly team is always here to help.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
